Permanent
Greece
Posted 4 months ago

Responsibilities:
o Assist our community and help resolve inquiries empathetically, accurately and on time
o Become and remain knowledgeable about Social Media’s platform products and community standards
o Make well balanced decisions and personally driven to be an effective advocate for our community
o Strong interpersonal skills, verbal and written communication skills and most importantly empathy
o Display a strong bias to doing what’s right for our community in supporting Social Media’s Platform mission to #ShipLove
o Investigate and resolve issues that are reported on Social Media’s Platform such as requests for account support and reports of potentially abusive content
o Respond to user inquiries with high quality, speed, empathy and accuracy
o Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
o Gather, analyse and utilise relevant data to develop ways to improve the overall user experience on the site
o Enforce Social Media’s Platform Terms of Use by carefully monitoring reports of abuse on the site
o Review the reported content within agreed turnaround times and standards of quality
o Identify inefficiencies in workflows and suggest solutions
o Recognise trends and patterns, and escalate issues outside the company policy to the global team

The Candidate

Must be Native Portuguese speaker(European or Brazilian)

English C1

Full working rights in Greece – Greek residence Card or European Union Citizenship

Offer:

Fully Paid Relocation

1225€/month Gross plus 200€ monthly bonus(Performance based)

Private Medical Care

2 weeks accommodation on arrival

Documentation assistance

Apply Online

A valid email address is required.