Contractor, Fix-term contract
Lisbon, Portugal
Posted 4 weeks ago

Are you passionate about Social Media, online Advertising and new technology and would you like to join one of the leading tech companies?

This social media platform has reinvented social interaction and is one of the most known networking companies, with millions of users every day. You will support our client as Client Concierge providing advertiser support, growing and developing your extensive client base in an innovative and fast paced environment.

About the job. 

You will be part of a team, ensuring a competent and friendly customer service experience via email and chat. Your role will be supporting small and medium businesses that use social media’s commerce platform.

In summary you will: 

  • Addressing all commerce related questions regarding MP or IG Shopping
  • Provide proactive post sales support for all self service products for advertisers, agencies and partners
  • Triage and troubleshooting regarding products, finance workflow generated via inbound activity across diverse service channels
  • Provide technical tool support to improve client’s experiences.

The job conditions:

– Contract type: initial contract for 1 year with possibility of extension (renewed twice before it becomes permanent)

– Base salary:

Option without the accommodation: 1030 euro brutto

Option with the accommodation for international candidates: 950 euros brutto (accommodation: single room in the shared apartment with all the bills included)

– Working hours: Mon – Sun between 6AM – 11PM (40h/week)

– Training: 5 days

– 22 days of holiday per year 

– starting date: 18/10/2021 & 15/11/2021 

For international candidates:

  • Airport pick up and administrative help with registration in Portugal
  • Reimbursement of flight expenses after 9 months
  • Yearly paid flight to home destination
  • Accommodation in one of our shared company apartments
  • Free Portuguese classes, water sport activities, soft trekking and much more

Hi, my name is Martyna and I will take care of your application process. If you have any questions, feel free to email me (martyna@realrecsolutions.com) or call me directly: 0048 533 435 051!

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