The job: You will be part of a team supporting different companies, depending on the project. It can be related to different areas like retail, e-commerce, invoices and payments, website support, etc. to You will provide reactive phone, email and chat support services with emphasis on troubleshooting, account optimization, upselling and efficient issue resolution to our businesses clients.
The activities Part of your daily activities will be: Providing optimal advice regarding different queries of the business clients; Listening to customers’ questions and concerns, providing the best possible answers and solutions; Troubleshooting and provide information regarding for example orders, deliveries, payments and returns; Providing information about products; Assisting, by phone or through written support, to any of the customer’s questions and concerns regarding the service; Escalating and rerouting the necessary matters and issues to other departments; Achieving strong customer satisfaction with a focus on quality and results.
Working hours 40 Hours per week
Contract details: Fixed-term, renewable employment contract with a base salary + performance based bonus; Initial contract with a duration of 12 months; Permanent employment contract after 3 years; Private health insurance. Offer for candidates moving from abroad. Accommodation in one of our company’s shared apartments or assistance with finding your own apartment / room Airport pick-up and administrative assistance with your registration in Portugal; Reimbursement of your initial flight expenses after 9 months of successful integration; Yearly complementary two-way flight ticket back to your home country (within the EU); Free Portuguese lessons, sports activities, cooking lessons and much more!!
Requirements:
Native Russian Speaker;
Good knowledge of English (B2 level)
Excellent communication skills: verbal, written, listening skills;
Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions.
