Permanent
Greece, Remote
Posted 2 months ago

Customer Care agents provide technical support and customer care to end users e-mail and chat channels.
Agents are expected to take the ownership of their customers and follow up their cases with a pro-active approach, until the resolution and customer satisfaction are confirmed.

Language & Communication

• Fluency and comprehension in the language requirements on native level (spoken and written) – Romanian Native/Fluent and English b2

• Accent neutral verbal communication

• Verbal communication skills: Strong spoken grammar; able to ask appropriate questions and demonstrate empathy in tone; can communicate with appropriate sense of urgency

• Written skills: excellent grammar; attention to detail and ability to communicate via Chat and Email.

  • Attention to detail with Customer and case documentation 

Soft Skills

• Strong people skills: Ability to show empathy and navigate difficult situations and stay calm under pressure

• Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making

• Excellent time management: ability to multi-task to solve issue for Customers, while effectively communicating with field techs, vendors, Customers and consumers

• Polished delivery: ability to communicate in a structured and effective manner

• Quick learner: ability to ramp up quickly and act on feedback constructively

• Ability to ask effective probing questions

  • Critical & analytical thinking 

Technical Skills

• Experience in Technical Support is preferred but not mandatory

• PC Industry knowledge

• ISP skills: sign-up, install, connection, messaging (Chat, e-mail), navigation, online support, etc.

• Proficiency in a multi-system environment

• Basic internet and web-based application skills

• Strong typing and Personal Computer (“PC”) skills

• Demonstrate an awareness of new software and technology

• Computer, Laptop, Tablet and Smartphone knowledge

• Demonstrate Internet navigation and search experience on a computer

• Understanding of consumer electronics

Apply Online

A valid email address is required.