Your scope of duties
- helping users as part of the first line of helpdesk support – receiving, registering and handling requests,
- direct, telephone and remote technical support for users in the field of applications, software, mobile devices and computer hardware,
- handling of chat and mail correspondence
- work with data in the internal system
- delegation of advanced cases to the second line of support
- cooperation with other departments of the company.
- advanced knowledge of German – min. C1
- communicative knowledge of English, min. B2
- Knowledge of MS Office,
- experience in customer service is welcome.
This is what we offer
- stable employment based on an employment contract for an indefinite period
- remote work during a pandemic,
- additional non-wage benefits (e.g. MultiSport, prvate medical care, Life insurance, my Benefit)
- numerous trainings and development within the company’s structures.