+++ WORK PERMIT REQUIRED +++
Are you passionate about online marketing and new technologies? Would you like to join one of the leading tech companies? Our client is the #1 in online marketing with a current annual revenue of more than 100 billion US dollars. You will support our client as a Technical Support Expert, providing professional and exceptional technical support to their corporate client base in an innovative and fast paced environment.
The job
You will be part of a team of top-class Technical Support Experts. You will receive enquiries via a ticketing system and resolve them using your expert technical knowledge of the online marketing platform.
As a Technical Support Expert, you will be working with one of the products below:
- Search Ads 360
- Display & Video 360
- Campaign Manager
- Authorized Buyers
- Studio
The activities
Part of your daily activities will be:
- Resolving technical enquiries and troubleshooting of the online marketing platform in a B2B environment;
- Using judgement in defining solutions to clients and adapt existing processes and methods to craft
- alternative solutions;
- Using basic coding and debugging skills for problem analysis;
- Understand the business goals of the clients and support them through a chat system providing solutions in a timely fashion;
- Achieve strong customer satisfaction with a focus on quality and results.
What’s in it for you?
– Contract type: initial contract for 1 year with possibility of extension (renewed twice before it becomes permanent)
– Base salary:
Option without the accommodation: 1360 euro brutto
Option with the accommodation for international candidates: 1070 euros brutto (accommodation: single room in the shared apartment with all the bills included)
– monthly performance based bonus: up to 200 euro brutto or more
– Working hours: 40 Hours per week from Monday to Friday, between 06:00h and 19:00h local business hours (rotating schedule)
– Training: 7-10 weeks (refunded)
– 22 days of holiday per year
For international candidates:
- Airport pick up and administrative help with registration in Portugal
- Reimbursement of flight expenses after 9 months
- Yearly paid flight to home destination
- Accommodation in one of our shared company apartments
- Free Portuguese classes, water sport activities, soft trekking and much more
Hi, my name is Martyna and I will take care of your application process. If you have any questions, feel free to email me (martyna@realrecsolutions.com) or call me directly: 0048 533 435 051)
