Posted 5 months ago

In this role you will:
● Support our customer you will be the frontline of our bank to the German
speaking market. Working across multiple channels (live chat, email, phone)
to give our customers a best in class experience. However you are not just
the first layer of support, but the first layer of protection. Preventing fraud,
protecting data and safeguarding our customers are also key facets of this
● Improve our product no one knows the customer better than you – so you’ll
also be key in relating customer feedback internally. Your feedback will have
a direct impact on the way we deliver a product and service that our
customer loves.
● As we grow across European markets, we are looking for native speakers to
help improve our user experience in each country. As one of our German facing specialists, you’re an
ambassador of our product there.
What you’ll need:
● Experience in customer service or customer facing roles preferred
● Experience with CRM tools preferred
● Full time availability (40 hours per week)
● Excellent communication skills and a friendly demeanor
● Ability to work under stressful and testing situations with customers
● Native level fluency in German and business English in both written and
verbal communications required
● Can do attitude, willingness to learn and reliability are essential to your
success in this role!

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