You will be part of a team supporting different companies, depending on the project. It can be related to different areas like retail, e-commerce, invoices and payments, website support, etc. to You will provide reactive phone, email and chat support services with emphasis on troubleshooting, account optimization, upselling and efficient issue resolution to our businesses clients.
Part of your daily activities will be: Providing optimal advice regarding different queries of the business clients; Listening to customers’ questions and concerns, providing the best possible answers and solutions; Troubleshooting and provide information regarding for example orders, deliveries, payments and returns; Providing information about products; Assisting, by phone or through written support, to any of the customer’s questions and concerns regarding the service; Escalating and rerouting the necessary matters and issues to other departments; Achieving strong customer satisfaction with a focus on quality and results.
Fixed-term, renewable employment contract with a base salary + performance based bonus; Initial contract with a duration of 12 months; Up to two contract renewals with a duration of 12 months; Permanent employment contract after 3 years; Private health insurance (additionally to the standard insurance).
Native/Fluent German Speakers; • Fluent in English, (B2 Minimum); • Must be able to effectively communicate (both verbally and in written form); • Ability to work independently and in a team environment to accomplish a common goal; • Ability to handle multiple tasks and requests while maintaining results in core job functions and responsibilities; • Ability to accept and give feedback objectively to facilitate change within the organisation in a positive manner; • Passion for service and developing customer loyalty; • Strong multi-tasker and great stress/pressure management skills; • Sensitivity toward corporate needs, employee goodwill, and public image; • Must have Work Permit for Portugal
1300€ to 1400€ Gross per month
Shifts Bonus – If applicable
Performance Bonus – If applicable
Accommodation in one of our company’s shared apartments or assistance with finding your own apartment / room
Airport pick-up and administrative assistance with your registration in Portugal;
Reimbursement of your initial flight expenses after 9 months of successful integration;
Yearly complementary two-way flight ticket back to your home country (within the EU);
Free Portuguese lessons, sports activities, cooking lessons and much more!!