The Card Operations (chargebacks) team within Banking Operations are hiring
Banking Operations – Card Operations Analysts. We would like to offer the
opportunity to anyone with an interest in our team within N26 to apply!
- About the role, you will…
● Join the Global Card Operations team as a Card Operations Analyst
● You will review and investigate customer initiated card disputes
(unauthorised and authorised)
● File Card Disputes with either Visa or MasterCard
● Have the opportunity to learn both MasterCard and Visa chargeback
- You should…
● Speak native German (C2) and English (C1)
● Have been working in Customer Service previously
● Have an understanding of/interest in the MasterCard/Visa Chargeback
● Be an ambitious and committed individual who will bring a desire to learn
and improve your current knowledge as well as a desire to drive the
improvement and optimisation of our processes
● Be comfortable in a highly driven team and working with a substantial
degree of autonomy in a fast-paced environment.
● Be familiar with Salesforce & Dash
It would be great if you have (not required, but a definite plus!
● Experience with or knowledge of Excel or Google Sheets
● Experience with or knowledge of SQL
● Previous relevant banking experience
● Previous experience in Card Disputes handling, either MasterCard or Visa