Fixed-term contract, Permanent
Posted 1 year ago

As an e-Commerce Customer Support for our client, you will provide reassuring, warm, friendly and personal customer service customers by-mail in Russian.

Your new duties

  • To assist customers with any issues with regards their returns or their orders via email  orphone;
  • To help customers to register online and/or to process their orders;
  • Deal with complaints and escalation process when necessary;
  • To be able to deal with customers with late returns and faulty goods;
  • Liaise with shipping department over issues raised by customers with regard to either ordersorreturns;
  • Liaise with Finance for any accounting enquiries and flag accounting issues raised by customers;
  • Maintain a high level of service awareness at all time;
  • To help customers with product enquiries.

What you’ll need to succeed 

  • Native verbal and oral skills in Russian
  • Good command of English (min. B2)
  • Full work-permit
  • Previous experience in customer support area will be an asset

What you’ll get in return

  • Temporary, renewable working contract
  • Initial employment contract with a duration of 12 months
  • Competitive salary 
  • Private health insurance after contract signature (additional to standard insurance)

The Atlantic Experience Program (only for international candidates)*

  • Airport pick up and administrative help with registration in Portugal
  • Reimbursement of flight expenses after 9 months
  • Yearly paid flight to home destination
  • Accommodation in one of our shared company apartments
  • Free Portuguese classes, water sport activities, soft trekking and much more

Apply Online

A valid email address is required.