Fixed-term contract, Permanent
Lisbon
Posted 2 years ago
As an e-Commerce Customer Support for our client, you will provide reassuring, warm, friendly and personal customer service customers by-mail in Arabic.
What you’ll be responsible for
- To assist customers with any issues with regards their returns or their orders via email orphone;
- To help customers to register online and/or to process their orders;
- Deal with complaints and escalation process when necessary;
- To be able to deal with customers with late returns and faulty goods;
- Liaise with shipping department over issues raised by customers with regard to either ordersorreturns;
- Liaise with Finance for any accounting enquiries and flag accounting issues raised by customers;
- Maintain a high level of service awareness at all time;
- To help customers with product enquiries.
What you’ll need to succeed
- Good command of English (min. B2)
- Native or near-to-native Arabic (min. C1)
- Full work-permit
- Previous experience in customer support area will be an asset
What you’ll get in return
- Temporary, renewable working contract
- Initial employment contract with a duration of 12 months
- Competitive salary
- Private health insurance after contract signature (additional to standard insurance)
The Atlantic Experience Program (only for international candidates)*
- Airport pick up and administrative help with registration in Portugal
- Reimbursement of flight expenses after 9 months
- Yearly paid flight to home destination
- Accommodation in one of our shared company apartments
- Free Portuguese classes, water sport activities, soft trekking and much more
