Fixed-term contract
Lisbon, Portugal
Posted 2 years ago

Since launching in June 2000, our client has established itself as the world’s premier luxury fashion destination. A pioneer of innovation, it speaks to a monthly audience of over 6 million via a global multi-channel ecosystem, offering a seamless shopping experience across mobile, tablet and desktop.

As an e-Commerce Customer Support for our client, you will provide reassuring, warm, friendly and personal customer service customers by-mail in Arabic.

Your new duties

  • To assist customers with any issues with regards their returns or their orders via email  orphone;
  • To help customers to register online and/or to process their orders;
  • Deal with complaints and escalation process when necessary;
  • To be able to deal with customers with late returns and faulty goods;
  • Liaise with shipping department over issues raised by customers with regard to either ordersorreturns;
  • Liaise with Finance for any accounting enquiries and flag accounting issues raised by customers;
  • Maintain a high level of service awareness at all time;
  • To help customers with product enquiries.

What’s in it for you?

– Contract type: initial contract for 1 year with possibility of extension (renewed twice before it becomes permanent)

Base salary:

Option without the accommodation: 1100 euro brutto

Option with the accommodation for international candidates: 1030 euros brutto (accommodation: single room in the shared apartment with all the bills included)

Working hours: Mon – Sun 6 to 20 (40h/week)

Training: 11 days

– 22 days of holiday per year 

For international candidates:

  • Airport pick up and administrative help with registration in Portugal
  • Reimbursement of flight expenses after 9 months
  • Yearly paid flight to home destination
  • Accommodation in one of our shared company apartments
  • Free Portuguese classes, water sport activities, soft trekking and much more

Hi, my name is Martyna and I will take care of your application process. If you have any questions, feel free to email me ( or call me directly: 0048 533 435 051)

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