Fixed-term contract, Permanent
Lisbon
Posted 2 years ago
Become a member of our ambitious and motivated support team. Ensure customer satisfaction representing one of the world’s most recognizable companies.
Your daily tasks
- Provide support to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels – chat, email and phone;
- Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
- Provide pre and post-sales support for all self-service products;
- Provide product and tool support to improve clients’ experience;
- Identify trends and solve problems facing multiple SMB clients;
- Providing vital product insights and feedback from our customers to engineering.
- Resolve customer issues in a timely manner, proactively communicate to clients on progress and proactively identify areas where clients can improve how they use our solutions.
What you’ll need to succeed
- Native Arabic Speaker;
- Good knowledge of English (B2 level)
- Familiarity with online advertising products and social media;
- +1 year working in a customer service related role;
- Excellent communication skills: verbal, written, listening skills;
- Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
What you’ll get in return
- Temporary, renewable working contract
- Initial employment contract with a duration of 12 months
- Competitive salary
- Private health insurance after contract signature (additional to standard insurance)
- Shift bonus
The Atlantic Experience Program (only for international candidates)*
- Airport pick up and administrative help with registration in Portugal
- Reimbursement of flight expenses after 9 months
- Yearly paid flight to home destination
- Accommodation in one of our shared company apartments
- Free Portuguese classes, water sport activities, soft trekking and much more
