Fixed-term contract, Permanent
Lisbon
Posted 4 months ago

Become a member of our ambitious and motivated support team. Ensure customer satisfaction representing one of the world’s most recognizable companies.

Your daily tasks

  • Provide support to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels – chat, email and phone;
  •  Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
  •  Provide pre and post-sales support for all self-service products;
  •  Provide product and tool support to improve clients’ experience;
  •  Identify trends and solve problems facing multiple SMB clients;
  •  Providing vital product insights and feedback from our customers to engineering. 
  • Resolve customer issues in a timely manner, proactively communicate to clients on progress and proactively identify areas where clients can improve how they use our solutions.

What you’ll need to succeed

  •  Native Arabic Speaker;
  •  Good knowledge of English (B2 level)
  •  Familiarity with online advertising products and social media;
  •  +1 year working in a customer service related role;
  •  Excellent communication skills: verbal, written, listening skills;
  •  Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform

What you’ll get in return

  • Temporary, renewable working contract
  • Initial employment contract with a duration of 12 months
  • Competitive salary 
  • Private health insurance after contract signature (additional to standard insurance) 
  • Shift bonus

The Atlantic Experience Program (only for international candidates)*

  • Airport pick up and administrative help with registration in Portugal
  • Reimbursement of flight expenses after 9 months
  • Yearly paid flight to home destination
  • Accommodation in one of our shared company apartments
  • Free Portuguese classes, water sport activities, soft trekking and much more

Apply Online

A valid email address is required.