Lisbon
Posted 5 months ago

Role

Become a member of our ambitious and motivated support team. Ensure customers satisfaction representing one of the world’s most recognizable companies.

You will be responsible for the following tasks:

  • Provide support to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels – chat, email and phone;
  • Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
  • Provide pre and post-sales support for all self-service products;
  • Provide product and tool support to improve clients’ experience;
  • Identify trends and solve problems facing multiple SMB clients;
  • Providing vital product insights and feedback from our customers to engineering.

Skills:

Native Russian Speaker;
Good knowledge of English (B2 level)
Familiarity with online advertising products and social media;
+1 year working in a customer service related role;
Excellent communication skills: verbal, written, listening skills;
Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions.

Offer:

1 year Contract Renewable

Full-time

910€/Month

1000€ Signing Bonus

Shift Bonus

Private Medical Care

Location: Lisbon

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