Role
Become a member of our ambitious and motivated support team. Ensure customers satisfaction representing one of the world’s most recognizable companies.
You will be responsible for the following tasks:
- Provide support to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels – chat, email and phone;
- Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
- Provide pre and post-sales support for all self-service products;
- Provide product and tool support to improve clients’ experience;
- Identify trends and solve problems facing multiple SMB clients;
- Providing vital product insights and feedback from our customers to engineering.
Skills:
Native Russian Speaker;
Good knowledge of English (B2 level)
Familiarity with online advertising products and social media;
+1 year working in a customer service related role;
Excellent communication skills: verbal, written, listening skills;
Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions.
Offer:
1 year Contract Renewable
Full-time
910€/Month
1000€ Signing Bonus
Shift Bonus
Private Medical Care
Location: Lisbon
