Lisbon
Posted 5 months ago

Role

Become a member of our ambitious and motivated support team. Ensure customers satisfaction representing one of the world’s most recognizable companies.

You will be responsible for the following tasks:

  • Provide support to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels – chat, email and phone;
  • Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
  • Provide pre and post-sales support for all self-service products;
  • Provide product and tool support to improve clients’ experience;
  • Identify trends and solve problems facing multiple SMB clients;
  • Providing vital product insights and feedback from our customers to engineering.

Requirements:

  • Native Polish Speaker;
  • Good knowledge of English (B2 level)
  • Familiarity with online advertising products and social media;
  • +1 year working in a customer service related role;
  • Excellent communication skills: verbal, written, listening skills;
  • Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
  • Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions.

Offer:

Working hours

40 hours per week on a rotational shift pattern from Monday to Sunday 7:00am to 9:00pm.

Rotating shifts

You will be assigned for a daily working time of 8hours with an additional hour lunch break. You will be informed in advance about the working schedule.

Contract details:

  • Fixed-term, renewable employment contract with a base salary + performance based bonus;
  • Initial contract with a duration of 12 months;
  • Permanent employment contract after 3 years;
  • Private health insurance.

Offer for candidates moving from abroad.

  • Accommodation in one of our company’s shared apartments or assistance with finding your own apartment / room
  • Airport pick-up and administrative assistance with your registration in Portugal;
  • Reimbursement of your initial flight expenses after 9 months of successful integration;
  • Yearly complementary two-way flight ticket back to your home country (within the EU);
  • Free Portuguese lessons, sports activities, cooking lessons and much more!!

Location: Lisbon

Apply Online

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