Fix-term contract, Permanent
Athens
Posted 2 years ago
Customer Care agents provide technical support and customer care to end users.
Agents are expected to take the ownership of their customers and follow up their cases with a proactive approach, until the resolution and customer satisfaction are achieved.
Requirements: Language & Communication
- Fluency and comprehension in the language requirements on native level (spoken and written) – Slovak Native/Fluent and English B2
- Ability to resolve customer concerns and create a seamless customer experience.
- Soft Skills, advanced active listening and engagement, confident, adaptable and empathetic
- Pleasant and positive attitude
- Experience in Technical Support is preferred but not mandatory
- Experience in Customer service preferred but not mandatory
What you will do:
- Communicate with customers via phone, chat & e-mail
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide and maintain strong, professional relationships with all partners and show empathy at all times
- Work towards reaching targets as set out by client statement of work as well as internal targets
What we offer:
- Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us), when applicable
- Competitive monthly salary + 2 extra salaries per year
- Private Health Insurance
- Numerous benefits and discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas
