Fixed-term contract
Athens
Posted 1 year ago
Customer Care agents provide technical support and customer care to end users e-mail and chat channels.
Agents are expected to take the ownership of their customers and follow up their cases with a pro-active approach, until the resolution and customer satisfaction are confirmed.
Requirements: Language & Communication
- Fluency and comprehension in the language requirements on native level (spoken and written) – Polish Native/Fluent and English b2
- Experience in Customer service preferred but not mandatory
- Ability to resolve customer concerns and create a seamless customer experience.
- Soft Skills, advanced Active Listening and Engagement, Confident, adaptable and Empathetic
- Pleasant and positive attitude
- Experience in Technical Support is preferred but not mandatory
What you will do:
- Communicate with customers via phone, chat & e-mail
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide and maintain strong, professional relationships with all partners and show empathy at all times
- Work towards reaching targets as set out by client statement of work as well as internal targets
What we offer:
- Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us), when applicable
- Competitive monthly salary + 2 extra salaries per year
- Private Health Insurance
- Numerous benefits and discounts
- Full training by certified instructors
- Professional growth &development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
