iRobot Support Specialist with Dutch – Remote in Bulgaria

Customer Support in dutch , in english Email Job
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Job Description

What you will be doing:

  • Manage business queries and inbound calls;
  • Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc.,
  • Process requests and update data in the database
  • Document interactions in our ticket system
  • Become and remain knowledgeable about products, policies and community standards;
  • Provide and follow best practices used to better achieve client’s KPI’s;
  • Use the learned knowledge to propose improvement ideas either internal or external


  • Fluency in Dutch (must be at least C1 – native or near-to-native)
  • Communicative English level (at least B2)
  • You live in Bulgaria, or you are ready to relocate
  • Ability to communicate clearly and effectively
  • Availability to work Monday to Saturday 10:00-22:00 on rotating shifts
  • You are looking for adventure in fast growing, international company

What we offer:

  • Competitive starting monthly salary: 2200 BGN
  • 4 weeks free hotel by arrival
  • Holidays (weekends) are paid higher (according to the Bulgarian law)
  • All necessary work equipment (telephone, computer etc.) is provided by the employer
  • Public + private health insurance coverage
  • We do NOT require previous experience; we will teach you everything – 2-weeks digital training is provided at the beginning of the work (paid by employer)

Excellent relocation package:

  • Flight ticket (booked and paid by the company)
  • 4 weeks free hotel by arrival


  • Note: We require EU citizenship or full rights to work in Bulgaria

Interested in a new adventure? – APPLY TODAY WITH YOUR CV to start your new job!

In your CV, please include your full name, a phone number and your personal e-mail address.

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