Insurance – Dutch Customer Advising Agent – Relocation to Portugal

Customer Support in dutch , in english Email Job
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Job Description

Are you a skilled and motivated Dutch-speaking customer service professional seeking a new challenge? Join a globally recognized insurance and reinsurance solutions provider in Lisbon, Portugal as a customer support specialist. As a member of the team, you will be responsible for providing exceptional service to existing customers by handling inbound calls and chats in Dutch-speaking countries.

As a customer support specialist, you will build strong relationships with customers and understand their individual needs. Your ability to explain the benefits of continuing coverage and provide personalized solutions tailored to their needs will make a positive impact on the company’s business objectives. This dynamic and international environment offers endless opportunities for career growth and development. Don’t miss out on this exciting opportunity to kickstart your career!

Key Responsibilities:

  • Proactively identify customer needs and offer personalized solutions to increase customer satisfaction and loyalty
  • Investigate and resolve customer complaints and escalate complex issues to the appropriate team or department
  • Educate customers on the benefits and features of various insurance products and services
  • Keep accurate records of all customer interactions and transactions


  • Fluent Dutch speaker – must be C2
  • Communicative English – at least B2
  • Excellent communication and problem-solving skills
  • Nice-to-have experience in customer service
  • Ability to work in a fast-paced environment
  • Positive attitude and a team player
  • Willingness to relocate to Lisbon, Portugal


  • Competitive salary paid either in 12 or in 14 installments (you decide!)
  • Annual base salary with Performance Bonus is 16,600 Euros Gross
  • Language Complexity Bonus
  • Relocation package
  • Discounted accommodation
  • Health insurance
  • Opportunities for career development
  • Stable Employment Contract

The relocation package is designed to cover all the basics for a stress-free move to Lisbon, which covers:

  • Cost of flight to Lisbon,
  • Freedom of choice to relocate by train or other transportation,
  • Discount for housing costs

Start your new adventure on 22/03/2023!

If you are a Dutch-speaking customer support specialist with a passion for customer service and a desire to work in a dynamic and international environment, we want to hear from you!

Apply today by submitting your CV, including your full name, contact information, and email address. By submitting your application, you are providing consent for Real Recruitment Solutions to share your CV with our client for recruitment purposes.

Don’t miss out on this exciting opportunity!

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