Customer Support (Italian) – lavoro all’estero – Grecia – GREECE
Customer Support in english , in italian Email JobJob Description
Join a leading outsourcing company that specializes in providing customer/technical support and content moderation services and become part of a team of experts!
Our client is currently seeking dedicated professionals to work from Athens in Greece.
You will be responsible for providing excellent customer support service to Italian speaking clients. You will be the first point of contact for customers and will handle a variety of tasks, including answering questions, resolving issues, and providing support.
This offer is a great opportunity for anyone who is looking to WORK and TRAVEL!
Starting Dates: 5/07 , 01/08 and 23/08
It is an American multinational technology company that specializes in consumer electronics, software and online services headquartered in Cupertino, California, United States. It is the largest technology company by revenue (totaling US$365.8 billion in 2021) and, as of June 2022, is the world’s biggest company by market capitalization, the fourth-largest personal computer vendor by unit sales and second-largest mobile phone manufacturer. It is one of the Big FiveAmerican information technology companies.
What you will be doing:
- Manage business queries and inbound call;
- Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc.,
- Process requests and update data in the database
- Document interactions in our ticket system
- Become and remain knowledgeable about products, policies and community standards;
- Provide and follow best practices used to better achieve client’s KPI’s;
- Use the learned knowledge to propose improvement ideas either internal or external
Requirements:
- Fluency in Italian (must be at least C1 – native or near-to-native)
- Communicative English level ( at least B2)
- You live in Greece or you are ready to relocate
- Ability to communicate clearly and effectively
- Availability to work Monday to Sunday 8:00-21:00 on rotating shifts
- You are looking for adventure in fast growing, international company
What we offer:
- Base salary: 1050 € gross + 2 additional salaries per year (as per Greek law)
- Performance bonus of up to 200 Euros
- Maximum total salary: 1250 Euros
- RELOCATION package for candidates from abroad
- Full time (40h/week), fixed-term Greek employment contract in accordance with Greek labor law (after the 12 month expiration of the initial contract we will move forward to a permanent contract)
- Holidays (weekends) are paid higher (according to the Greek law)
- All necessary work equipment (telephone, computer etc.) is provided by the employer
- Public + private health insurance coverage
Excellent RELOCATION PACKAGE for candidates from abroad:
- Flight ticket (booked and paid by the company)
- Taxi will wait for you at the airport
- 2 weeks free hotel by arrival
- Assistance with finding accommodation
Note: We require EU citizenship or full rights to work in Greece
In your CV please include your full name, a phone number and your personal e-mail address.
When you apply for this vacancy, you are giving your GDPR consent to Real Recruitment Solutions. We might share your CV details directly with our client for the purpose of recruitment.
