Customer Support for Mobile Devices (German) – remote from Greece

Customer Support
  • Greece View on Map
  • Salary: €1,200.00 - €1,600.00 / Monthly
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Job Description

 

Summary:

  • Work from anywhere in Greece (fully remote home office)
  • Fast and easy recruitment process
  • No previous experience needed
  • Working hours: rotating shift – Monday to Sunday 10am – 8pm (you work 8 hrs a day, 5 days a week)

Company:

Our client is one of the fastest growing companies in Europe. They provide customer support on behalf of other big brands. Together with your colleagues you will be providing excellent customer support to ensure clients’ satisfaction and maintain loyalty. This opportunity is amazing if you are looking for a fully remote position in Greece.

Your daily tasks will involve:

  • Support German, Swiss & Austrian customers via incoming calls
  • Provide software troubleshooting for mobile devices (mobile phones, tablets & more)
  • Assist customers to manage/secure their account & passwords
  • Set-up repairs for hardware-related issues
  • Escalate unresolved cases by contacting 2nd level support Interaction Experts
  • Maintain high customer satisfaction

What you need to succeed:

  • Fluency in German (C2 – native)
  • Good command of English (min. B1)
  • You live in Greece or you are looking to relocate there
  • You are looking for a fully remote position from anywhere in Greece
  • You are looking for work in the multicultural company
  • No previous experience is needed!
  • Familiarity with iOS and/or MacOS, or comparable technology, is preferred

What we offer:

  • Monthly base salary 1200€ gross + 2 bonus salaries a year (Christmas bonus and holiday bonus)
  • For candidate relocating from abroad:

€ 125 : Additional monthly accomodation bonus valid for 1 year starting from hiring date
€ 100 : Additional monthly relocation bonus valid for 1 year starting from hiring date
€ 100: after Training completion
€ 100: after 6 months

For local candidates:

  • € 100: after Training completion

€ 300: after 6 months, after 9 months, after 12 months

  • Greek employment contract in accordance with Greek labor law
  • Extra money for working on Sunday and holidays
  • All necessary work equipment (telephone, computer etc.) is provided by the company
  • Private health insurance + life insurance
  • We do NOT require previous experience – online training is provided at the beginning of the work (paid by employer)
  • Fast and easy recruitment process

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our big family of more than 10.000 people from 109 nationalities.

Note: All candidates must have EU citizenship or full rights to work in Greece

In order to apply for this position, we ask you to send us your CV in English. Do not forget to put the correct phone number and email address.

 

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