Customer Support for Banking Sector (Polish) – Lisbon, Portugal

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Job Description

Present in 19 countries, our client is one of the most prestigious institutions in the banking sector, with an impeccable track record of good customer relations and extensive market experience. This organization works vigorously to provide consumers, corporations, governments and institutions with a broad range of financial services and products.

Your responsibilities and impact as a Customer Support Expert will be:

  • Support Bank Customers
  • Provide clear information about products and service;
  • Answer such questions like: Can I block my card because it has been stolen? / I do not get verification card to access my mobile application.
  • Manage customer requests and clarify any doubts;
  • Deliver a positive attitude towards the brand;
  • Provide top-class interactions and customer service in rotating shifts.

What’s in it for you?

– Contract type: initial contract for 1 year with possibility of extension (renewed twice before it becomes permanent)

– Base salary:

Option without the accommodation: 1030 euro brutto

Option with the accommodation for international cadidates: 950 euros brutto (accommodation: single room in the shared apartment with all the bills included)

– Working hours: Mon – Fri 7 to 20 (40h/week)

– Training: 15 days

– 22 days of holiday per year

 

For international candidates:

  • Airport pick up and administrative help with registration in Portugal
  • Reimbursement of flight expenses after 9 months
  • Yearly paid flight to home destination
  • Accommodation in one of our shared company apartments
  • Free Portuguese classes, water sport activities, soft trekking and much more

Required skills

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