Client support for banking sector (Polish) – Lisbon, Portugal

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Job Description

Your Role

Do you imagine yourself working in a fast-paced environment, with high quality and timeliness standards? Being part of a multicultural and goal-oriented team would be the right career path for you? You might be the one we are looking for!  You will integrate the team that provides support, with the most advanced multi-channel technology, on the financial services of one of the most prestigious institutions in the banking sector.

Our Client

With a worldwide presence, our client is one of the most prestigious institutions in the banking sector, with an impeccable track record of good customer relations and extensive market experience. This organization works vigorously to provide consumers, corporations, governments and institutions with a broad range of financial services and products.

 

Responsibility

  • Support Bank Customers;
  • Provide clear information about products and service;
  • Manage customer requests and clarify any doubts;
  • Deliver a positive attitude towards the brand;
  • Provide top-class interactions and customer service in rotating shifts, including night and weekend schedules.

Your Profile

  • Minimum academic qualifications: 12th grade;
  • Languages: C1 level or higher in Polish and minimum B2 English;
  • Professional experience in Contact Center in the banking sector (preferential);
  • Ability to work in a fast-paced and high-volume service center;
  • Excellent communication and argumentation skills, with the ability to apply a logical problem-solving approach to resolving customer problems and inquiries;
  • Client, quality and results-oriented;
  • Ability to listen and manage conflicts with responsibility, proactivity and team spirit;
  • Agile in computer skills from the user’s perspective – computer systems, internet, browser and basic software;
  • Strong interpersonal skills and ability to think independently.

CONTRACT: 

Initial contract with a duration of 12 months, permanent after 2 years (or 1 renewal)

Private health insurance after contract signature (additionally to the standard insurance).

 

FOR INTERNATIONAL CANDIDATES:

  • Airport pick-up and administrative assistance with your registration in Portugal;
  • Reimbursement of your initial flight expenses after 9 months of successful integration;
  • Yearly complementary two-way flight ticket back to your home country (within the EU);
  • Accommodation in one of our company’s shared apartments;
  • Free Portuguese lessons, sports activities, cooking lessons and much more!!

 

What you should expect from living in Lisbon?

– The experience of an international culture

– A beautiful sandy beaches city surrounded by coastal towns and ancient architecture

– Delightful gastronomic experiences

– Quite a dynamic urban life and peaceful rural life

– Sunny days, Mediterranean weather and a laidback lifestyle

Extra perks:

– Free Portuguese lessons, cooking courses, sports activities and social events organised by the company.

– Real career opportunities in various career paths

 

Before applying please take into consideration that by accepting this job offer you will be expected to move to Greece. We don’t offer neither smartworking nor job opportunities in or from Poland.

In your CV please include your full name, a phone number and your personal e-mail address.

Please apply with a CV in ENGLISH. 

When you apply for this vacancy, you are giving your GDPR consent to Real Recruitment Solutions. We might share your CV details directly with our client for the purpose of recruitment.

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